Terms & Conditions

These Booking Conditions, together with our privacy policy and where your holiday is booked via our website, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Highland Guided Tours. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:

a.) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;

b.) he/she consents to our use of information in accordance with our Privacy Policy;

c.) he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

d.) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Booking and Payment

In order to make a booking with us, you must pay in full and we will issue you with a binding contract which will come into existence between you and us. We will issue you with a booking confirmation that will confirm the details of your booking which will be sent to you.

Accuracy

We endeavour to ensure that all the information and prices both on our website and in our leaflets are accurate, however occasionally changes and errors may occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by Scottish law. We both agree to these booking conditions for any dispute, claim or other matter which arises.

Substitution of Client

If any member of your party is prevented from travelling, that person may transfer their place to another suitable person (introduced by you and satisfying all the conditions applicable to)

Cancellation Period before departure is 48 hours before booking time.

We operate cancellation policy up until 48 hours before your booking time otherwise cancellations within 48 hours of your booking will not be refunded, please contact us directly by telephone or email. Any cancellations will be subject to a 95% refund only.

Changes & Cancellation by Us

We aim to operate all tours as advertised, but as we plan the tours many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your excursion, we will make reasonable efforts to inform you as soon as possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include alteration to the times of your tour or slight venue changes.

Age & Fitness

All Clients must satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour. Clients who have a walking or other disability may find part of our tours unsuitable. Please consider this before booking, as refunds cannot be given once on the tour. You agree to follow the guidance of our employees, tour leaders, and agents whilst on your tour with us, but you are ultimately responsible for your own safety. If in the opinion of such person, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to such Client.

Local Laws

All participants in tours operated by us are expected to obey the laws and regulations of Scotland, any failure to do so will relieve us of all obligations that we may otherwise have to you.

Acknowledgment of Risk

The tours operated or supplied by us have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal holidays. All bookings are accepted on the understanding that you appreciate such risks and hazards and that you undertake all tours at your own volition. For group tours, the specific itinerary, inclusions and additional information related to a tour is detailed in the tour specific trip notes.

Active tours (all walking, trekking & cycling tours) are adventurous by nature and the client accepts this. A variety of factors, including weather and transport might require changes in any itinerary. The tour leader will make any changes that are necessary. Only rarely will such changes be significant, and every reasonable effort will be made to minimise the effects.

Photography

All images and photographs displayed on our platform, unless explicitly stated otherwise, are not owned by us. These images may be sourced from third-party providers, licensed under fair use, or uploaded by users who retain their respective copyrights. We do not claim ownership of any such images, and they remain the property of their original creators. 

Our Responsibilities

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

The acts and/or omissions of the person affected; or the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond ours or our supplier) control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. We cannot be held liable for any personal loss or damage to clothing or personal effects.

Special Requests

If you have any special requests, you should inform us at the time of booking. We and our suppliers will try to meet such requests but cannot guarantee that they will be fulfilled. If we confirm that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. You will not be specifically notified if a special request cannot be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings which are conditional on the fulfilment of any special request.

Delays, Missed Transport Arrangements and other Travel Information

We cannot accept liability for any delay which is due to any of the reasons listed below:

a) The behaviour of any passenger(s) on the ship or tour, for example, fails to check in or board on time)

b) You arriving late for departure

c) Changing your mind about travelling with us

d) Illness

e) Ship not being able to reach port on time

Thank you
Highland Guided Tours